Leadership Team

Our leadership team is responsible for setting and executing the company’s vision, mission, values, and strategic goals by creating a customer-centric work environment that reinforces our core values.

Ed Oboli
Managing Partner
Business Excellence Associates

Ed Oboli is a founding partner of Business Excellence Associates and the President/CEO of Corporate Metrics, Inc., a U.S-based management consulting firm dedicated to helping companies develop the business analytics, intelligence, and improvement capability critical for success in today's global marketplace. A Lean Six Sigma Master Black Belt, Mr. Oboli has successfully driven change across both medium-sized companies and large fortune-100 conglomerates, resulting in over $350 million total incremental profitability.
Prior to founding Corporate Metrics Inc. and Business Excellence Associates, Mr. Oboli held several Lean Six Sigma and Quality Management positions with General Electric, Verizon, Citigroup, CompuCom, and Sprint. During this time, Ed Oboli received seven corporate-level awards for leading cross-functional performance excellence initiatives to drastically eliminate waste and improve bottom-line results.

Mr. Oboli earned an MBA in Industrial Management from the University of Dallas’ Graduate School of Management and a BS in Management Science from University of Wisconsin, La Crosse. He is certified by the American Society for Quality as a Six Sigma Black Belt (CSSBB), Manager of Quality/Organizational Excellence (CMQ/OE), and Quality Auditor (CQA). He also holds professional certifications in Logistics Management/Supply Chain Management, ITIL Service Management, and Statistical Process Controls.

Ed Oboli is a senior member of the American Society for Quality and the Education Chair for the Dallas section. He served three years on the Board of Examiners for the Texas Award for Performance Excellence, and spent one year on the Strategic Benchmarking Team for Texas.
An avid martial artist and instructor, Mr. Oboli holds a black belt in karate and resides in Carrollton, Texas with his wife, Caroline, and their three children.

Michael English
Managing Partner
Business Excellence Associates

Michael is one of three founding partners of Best Practices Benchmarking & Consulting LLC, a research driven, management consulting, and publishing firm that is a world-leader in the field of best practice benchmarking. Since 1985, he’s focused himself on passionately “pushing the envelope” to achieve the most superior customer-focused business performance results. This journey has involved mastering applications of performance excellence (Baldrige Criteria) assessments, customer satisfaction measurement/loyalty, self-directed teaming, ISO/TL 9000, managing by process, knowledge management/transfer, leveraging intellectual capital, customer relationship management, benchmarking, supply-chain management, and continuous improvement.

As Director of Quality and Customer service, he led GTE (now Verizon) Telephone Operations’ 1989 Malcolm Baldrige Award application and site visit teams. He helped shape the Total Quality Management System of GTE Directories, playing a key role when they won the 1994 Baldrige Award. In fact, Michael served four years (1993-96) as a Baldrige examiner. During 1995 he co-chaired the team that researched and developed a master plan for continuously improving all the key processes of GTE Telephone Operations. In 2008, Michael broadened his consulting practice into China (Shanghai and Shenzhen) beginning with his successful completion of a 6-month performance excellence assessment of a world-class telecom supplier.

Articles he’s published or co-authored include: Rapid Knowledge Transfer: The Key to Success (February 2006), Quality Progress; Baldrige Examiners, They’re Winners, Too (1994); How to Manage Outside Consultants (1991); Service Quality Surveys in a Telecommunications Environment (1990).

Collaborating with co-author Christopher Bogan during 1994, they published the McGraw-Hill book Benchmarking for Best Practices: Winning through Innovative Adaptation. Published in four languages, this book was for years highly regarded by performance improvement practitioners around the world. During 2002, Michael published Not Forgotten, a historical novel that dramatizes, excites, and reveals how war can affect a family, relationships, and has so many ripple-effects on humanity.

In January 2006, Michael and Bill Baker published the McGraw-Hill management book Winning the Knowledge Transfer Race, which documents how best practices, learning, the transfer of knowledge, and the leveraging of intellectual capital creates a roadmap for sustainable competitive advantage.

Michael earned a Master’s of Arts degree in Economics from California State University, Sacramento. He’s a senior member of the American Society for Quality, ASQ Dallas #1402, and has held a variety of positions such as Section Chair, Chair-Elect, Tutorial Chair, Program Chair (TL9000 Special Interest Group), and Nominations Chair.